The Social Operations Map | Known Social
The Social Operations Map · For Heads of Social

Social took on ten jobs. How many were ever defined?

A five-minute self-assessment that maps how work moves through your social operation, sorts your biggest time drains into rule, AI or human, and hands you a note to take to your CMO.

10 operational areas14 quick questionsMaps the work, never a critique

Map complete

Your Social Operations Map is ready.

Tell me where to send it, and your results unlock right here on this page.

  • Your operating model definition score across all ten areas
  • How social connects to the teams around it
  • Your time drains, sorted into rule, AI or human
  • A ready-to-send note for your CMO

I use this to personalize your map. No spam, and nothing here grades your team.